Privacy Policy

At Kalmar Motor AB we protect your personal integrity and always strive for a high level of data protection. This policy explains how we collect and use your personal information, as well as your rights.

What is personal data and what is processing of personal data?

Personal data is any information that can be directly or indirectly attributed to a natural person. Examples of personal data are name, social security number, address, e-mail, telephone number, image, purchase history, etc. A processing of personal data is all that is done with them, such as collection, processing, modification, storage, reading, retrieval, or deletion.

How we collect personal information

As an existing or potential customer to us, there are many ways we collect information about you.

- When you contact our staff to request information about the products you may be interested in, through different communication channels.

- When you enter a purchase-, rental- or lease- agreement.

- When we perform service on your machine.

- When you buy spare parts.

What personal data do we collect about you as a customer and why?
Purpose

Usage

Categories of personal data

Handle orders and purchase

- Delivery (including notification and contact regarding delivery).

- Handling of complaint and warranty matters.

- Name

- Contact details (eg address, e-mail and telephone number).

- Payment information

- Purchase information (eg which item has been ordered or if the shipping address is different).

Legal basis: Completion of the purchase agreement. This collection of your personal information is required in order to fulfill our obligations under a purchase agreement. If the information is not provided, our commitments can not be fulfilled.

Storage period: Kalmar Motor AB will store your data as long as you are a customer with us. Then it will be saved for different legal requirements, such as the Bookkeeping Act. Your data will be deleted when that time has passed or if you request deletion.
Purpose

Usage

Categories of personal data
In order to fulfill the company's legal obligations.

- Necessary handling for compliance with the company's legal obligations pursuant to legal requirements, judgments or government decisions (eg, the Accounting Act, Money Laundering Act or Product Liability and Product Safety Rules, which may require communication and information to the public and customers regarding product alarms and product revocation in case of a defect on the product).

- Name

- Contact details (eg address, e-mail and telephone number).

- Payment information

- Your correspondence

- Details of purchase date, possible error / complaint.

Legal basis: Legal obligation. This collection of your personal information is required in order to fulfill our obligations under the purchase agreement. If the information is not provided, our commitments can not be fulfilled.

Storage period: Kalmar Motor AB will store your data as long as you are a customer with us. Then it will be saved for different legal requirements, such as the Bookkeeping Act. Your data will be deleted when that time has passed or if you request deletion.
Purpose

Usage

Categories of personal data

In order to handle

customer service issues.

- Communication and answer of any questions to customer service (by phone or in digital channels)

- Identification

- Examination of possible complaints and support cases (including technical support).

- Name

- Contact details (eg address, e-mail and telephone number).

- Your correspondence

- Details of purchase date, possible error / complaint

- Technical equipment

Legal basis: Legitimate interest. The processing is necessary to meet our and your legitimate interest in handling customer service matters.

Storage period: Kalmar Motor AB will store your data as long as you are a customer with us. Then it will be saved for different legal requirements, such as the Bookkeeping Act. Your data will be deleted when that time has passed or if you request deletion.

Who can we share your personal information with?

Personal Data Assistants

In cases where it is necessary for us to fulfill our services, we share your personal data with companies that are so-called “personal information assistants” for us.

- IT services (companies that handle the necessary operations, technical support and maintenance of our IT solutions).

We check all Personal Data Counselors to ensure they can provide sufficient guarantees regarding the security and privacy of personal data. We have written agreements with all personal information assistants.

Companies that are independent personally responsible

We also share your personal information with some companies that are independent personal data managers, which means that we are not controlling how the information submitted to the company is processed. Independent personal data administrators with whom we share your personal information are:

- Companies dealing with general freight transport (logistics companies and freight forwarders).

- Businesses offering payment solutions (payment service providers).

When your personal information is shared with a company that is an independent personally responsible person, it applies to the company's privacy policy and personal data management.

How do we use cookies and other similar techniques?

Kalmar Motor AB uses cookies on its site to collect statistics, no personal data is stored.

Who is responsible for the personal data we collect?

Kalmar Motor AB, org. No. 556127-3086, with address Franska vägen 18, 391 28 Kalmar, is personally responsible for the processing of personal data by the company.